Since 2005, the Foundation has implemented and maintains a Quality Management System which fulfils the requirements of the
ISO 9001:2008 standard for the design and organization of educational activities in the healthcare sector.
The EXCEMED Management has promoted the adoption of a process management system based on the respect of principles of quality,
recognizing that a Quality Management System represents a guarantee:
- for learners in terms of reliability of the services provided both in terms of scientific content and professional organization
of the educational activities;
- for EXCEMED donors seeking assurance on the quality of educational activities;
- for the EXCEMED collaborators in terms of the reliability and integrity of the organization in which they operate;
- for the Management of the Foundation in terms of control of internal processes.
The Quality Management System represents for the EXCEMED Management a guide to the organization in the process management
of its educational activities. Through its Quality Management System, the EXCEMED Management aims to:
- define and document all internal processes and identify opportunities for improvement;
- define and document ways of working that meet the requirements of internal efficiency and safety in the services provided;
- improve the quality of services both in terms of reliability and traceability of any process;
- define a system of measurement and control of processes and services, aimed at improving performance.
The EXCEMED Management is intent to put these aims into practice and, by setting measurable targets, is committed to:
- define on a yearly basis specific and measurable process objectives and to communicate these to all parties involved through
specific training programs;
- monitor the defined objectives through regular, properly formalized re-examinations on a yearly basis;
- provide all the resources – human, financial, technical and logistic – necessary to achieve the defined objectives;
- support the Quality Management System through regular meetings with all the EXCEMED collaborators.
The EXCEMED Management has also appointed a Quality Control Manager whose responsibility is to:
- help all the EXCEMED collaborators to apply the Quality Management System;
- provide adequate information and support to all external parties – learners and suppliers – interested in the EXCEMED Quality
Management System.
