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The right way: mistakes and best practices in doctor-patient communication

The right way: mistakes and best practices in doctor-patient communication
  • Endocrinology and metabolism


26 February 2014

Course introduction


This learning module explores through four different situations of interaction between doctor and patients the mistakes and best practices in doctor-patient communication.

Four patient types express their needs/fears/expectations and the doctor at first doesn't match with the right communication approach. The videos are built in a stop-and-go layout so that Doctors can reflect on possible alternative ways to manage the patient.

Learning objectives

After completing the module, the student will be able to:

  • recognize different communication styles
  • receive suggestions on how to adapt their personal style of management
  • understand how be flexible in the interaction with the patient
  • be aware of the value of listening and versatility

Target audience


Instructions for participation

There are no fees for participating in this online activity.

  • Watch the four scenarios by clicking on the arrow. Each scenario is composed of two parts. 
  • After the first part, the video interrupts and you will be asked to select your ideal management style by clicking on Option 1,2 or 3. 
  • Select the option that better represents your answer, then wait for the comment. 
  • If you selected the right one, on the screen you will see "It's correct!", and by clicking again on the arrow, you can visualize again a short video that represents that approach. 
  • If you selected the wrong answer, the screen will show a comment that explains why this solution is not the most appropriate, and by clicking again on the arrow you can visualize again a short video that represents the better approach. 
  • At the end of the four scenarios, you can watch an overview that recaps the main learning points.


All EXCEMED programmes are organised solely to promote the exchange and dissemination of scientific and medical information. No forms of promotional activities are permitted. This interactive online course is made possible thanks to a general educational grant received from Merck Serono.


This e-learning activity was prepared by

Via Flaminia 1801 - 00188 Roma - Italy

Faculty disclosure

Disclosure of faculty relationships

EXCEMED adheres to guidelines of the European Accreditation Council for Continuing Medical Education (EACCME) and all other professional organizations, as applicable, which state that programs awarding continuing education credits must be balanced, independent, objective, and scientifically rigorous. Investigative and other uses for pharmaceutical agents, medical devices, and other products (other than those uses indicated in approved product labeling/package insert for the product) may be presented in the program (which may reflect clinical experience, the professional literature or other clinical sources known to the presenter). We ask all presenters to provide participants with information about relationships with pharmaceutical or medical equipment companies that may have relevance to their lectures. This policy is not intended to exclude faculty who have relationships with such companies; it is only intended to inform participants of any potential conflicts so participants may form their own judgments, based on full disclosure of the facts. Further, all opinions and recommendations presented during the program and all program-related materials neither imply an endorsement, nor a recommendation, on the part of EXCEMED. All presentations solely represent the independent views of the presenters/authors. The following faculty provided information regarding significant commercial relationships and/or discussions of investigational or non-EMEA/FDA approved (off-label) uses of drugs:

The authors of this e-learning activity declared no conflict of interest